Master Plan of Integrated
Management System
  

IMS is a tool used by TELKOM to meet the future advancement on information technology and globalization, besides it is used to support TELKOM meet WCO goal in 2001. By using it TELKOM hope to be able to compete in international global market, will increase services quality; can effectively network operations and maintenance activity. 

Master Plan of IMS is used to establish TELKOM basis development IMS, which cover IMS implementing strategy by considering with advancement on telecommunication technology and telecommunication network operation management. Implementation IMS development strategy is focused on the following strategy:  

  • How we completely make use of existing IMS capability. 
  • IMS functions addition should be conformed to its requirements. 
  • How existing IMS system can be operate with new systems. 
By using strategy mentioned above, all IMS infrastructure, which have been invested, can be optimally used. Furthermore, we propose a development strategy concept, which is a transition nowadays-future development strategy. The strategy will be implemented until all IMS technology will have been implemented. The strategy cover all matters below: 
     
  • Network operation 
  • Customer contact services 
  • Engineering and Planning 
  • Billing and accounting system 
  • Corporate support system 
Some factors, which are much needed to be considered on MASTER PLAN IMS, are: 
     
  • It increases internal TELKOM capability to optimize all IMS functions, which does not merely include operation activity and telecommunication infrastructures maintenance, but they should include both internal and external customer services aspect. 
  • It explains some training which are needed to support IMS development. 
  • It recommends a standard operation to support fault-handling activities, which is affected by disaster on TELKOM's telecommunication network infrastructure. 
 

IMS should be implemented gradually and the whole IMS functions will have been implemented in 2003. Base on this IMS Master Plan, we will arrange an implementation plan that includes systems election, detail project implementation plan. Master Plan implementation comprises into 3 stage, which are: 

     
  • IMS optimization. 
  • Service management integration into IMS that includes billing, provisioning and assurance. 
  • Integration corporate support system into IMS. 
 
 
 
 
 
 
 
 
 
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